Stop Running Your Business on Duct Tape

Every growing company hits the same wall around 20 people: the workflows that got you here are held together by one or two heroes, a Zapier account nobody audits, and a spreadsheet that everyone is afraid to touch.

The signs

• One person knows how the lead-routing flow works
• "We'll just do it manually for now" became permanent six months ago
• Onboarding a new hire takes two weeks because the playbook lives in someone's head
• A vendor outage breaks three unrelated processes

What to fix first

Not the most complex thing. The most load-bearing thing — the workflow whose failure costs you customers or revenue this week.

Map it end-to-end. Document the handoffs. Replace the most fragile step with something boring and observable. Repeat next quarter.

This is unglamorous, high-leverage work. It is also the work most teams keep deferring until something breaks loudly.

Want help finding your load-bearing workflows? Get a free stack audit.