Blog

Field notes from the unbuilt edge.

Essays on operations, automation, AI agents, and the boring infrastructure that makes a business actually work.

3 posts

AI Agents That Actually Ship

Most AI pilots stall in demo land. Here is the operating model we use to put agents into production safely.

Not every problem deserves software. Here is how we decide what to automate, what to outsource, and what to leave alone.

Zapier sprawl, copy-paste handoffs, and one heroic ops person. Here is what to fix first.